STEVEN J. TROCK steven@trock.com Senior Information Technology Leader Dedicated senior IT leader with extensive hands-on experience in software development, infrastructure management, business operations, accounting and finance, integration of acquisitions.Ability to organize multiple, complex tasks and prioritize conflicting deadlines and resource requirements. Strong problem solving, planning, team-building, system design and implementation skills.
Professional Experience HELICOPTER SUPPORT INC., Trumbull, CT1998-Present
Chief Information OfficerJanuary 2006- Present Largest subsidiary of Sikorsky Aircraft, United Technologies. HSI is responsible for aftermarket support of all commercial and foreign military helicopter operators. Annual revenues over $750M.
Technology leader during a period of unprecedented growth of 10X in the past 11 years.Transformed the business from a transaction-based operation to a lean, metrics-driven organization.Senior architect and developer of application software based on the Microsoft platform.Responsible for all computer equipment and network infrastructure.Recruit, hire and manage a staff of 15 IT professionals. ØPrincipal designer and developer of a custom ERP system that drives all of HSI’s operations.Conceived of multiple generations of the application to feature interactive dashboards, intuitive workflow, integrated process improvement tools and mistake-proofing.Application based on Microsoft .NET framework, SQL Server and Reporting Services. ØImplemented a series of portals and web services to connect customers, suppliers and field reps.SharePoint site created that served as a Company Intranet and document repository. ØLed HSI as its first ACE Gold cell and have maintained that performance level for the past four years.HSI is now an ACE Gold site, the first full service site of its kind in Connecticut.ACE is UTC’s implementation of Lean Process Improvement known in other companies as Six Sigma. ØResponsible for all hardware and network infrastructure supporting 400 users in a 24x7 operating environment.Reduced physical servers by two-thirds through virtualization. ØImplemented an IT organization structure to support a 3X revenue growth in a five year period with only four additional heads.This was accomplished through adoption of standardized development tools and ACE process improvement. ØDepartment achieved the highest employee engagement survey rating in all of Sikorsky Aircraft by supporting skills enhancement and a team-focused approach. ØAccountable for the integrity of IT systems and procedures by ensuring a strong internal process environment and an ethical culture.Implemented Sarbanes-Oxley controls and reporting.No significant findings on any internal or external audits.Achieved ISO9001/AS9100 independent accreditation. ContractorJuly 1998-January 2006 Senior designer and developer of a custom ERP system.Managed implementation and ongoing support. ØLearned and incorporated complex business rules into a simple, user-focused application. ØIncorporated numerous new technologies including document management, imaging, workflow tools, wireless barcode scanners and web portals.
SJT CONSULTING LLC, Westport, CT 1998-2006 Owner Independent consultant In addition to items detailed above with Helicopter Support, Inc., worked with a business partner on two other smaller accounts. ØDesigned and developed systems for use in the direct mail marketing and entertainment industries.
WATSON WYATT AND CO., New York, NY1993-1998 Senior Consultant Actuarial, Pension and HR Benefits consulting firm Client manager and lead architect for custom systems development projects.New business development and proposals. ØCorporate clients included Morgan Stanley, Dean Witter, CBS and The Stanley Works ØSpeaker at HRIT conferences on topics relating to emerging technologies.
ERNST AND YOUNG., New York, NY1989-1993 Staff Consultant Big Four consulting firm Custom software design and development. ØLead developer for corporate clients included Simon & Schuster, NBC and Pitney Bowes ØTrained in Navigator™ Software Development Life Cycle methods
MTI SYSTEMS, Port Washington, NY1986-1989 Technical Sales Engineer Computer Distributor, division of Arrow Electronics Design and sell custom computer and electronics solutions to engineers.Led U.S. in gross sales, December 1988.
Education COLUMBIA UNIVERSITY School of Engineering and Applied Science Bachelor of Science, Electrical Engineering, 1986
